A bespoke prescription for your learning and development needs
This isn’t over-the-counter training and development for mild primary care headaches. Off-the-shelf solutions almost always fall short of addressing the unique issues of primary care businesses – like applying a plaster when a cast is needed.
Searching out engaging, energising training and development demands hours of research. Your email inbox mushrooms – multiple quotes, much due diligence to be done.
From people to practice management, effective communication to employment law, our network of expertise delivers deep, first-hand knowledge, delivered the way you want. This is a bespoke prescription of training and development tailored around your business – not only in terms of content, but delivery too.
All of which might be why we’re trusted by the likes of NHS England and several CCG areas up and down the UK.
Click the tabs below to see our courses
Recruiting the Right Person
Framework in which to recruit the correct person for any role within the practice.
Managing People Confidently
Helping create confident and competent managers with skills to manage people within in their teams.
Leading People in Primary Care
How to motivate, lead and inspire your team to create a positive working environment.
Managing Your Practice
Managing Change in Primary Care
Successful change management skills in the ever-changing NHS environment.
Health and Safety for Primary Care
Understanding for practices in assessing their Health and Safety requirements including Fire Safety, Visual Display Screen Assessment and COSHH.
Equality, Diversity and Human Rights
Understanding of Equality Legislation, how this translates into general practice and how to respond to diverse communities and patients
Employment Law Employment and Contractual Responsibilities
Update on the most recent employment law guidelines and how this affects your practice.
Managing Grievance and Discipline
Building confidence in managers to create the right working environment, and how to deal with things if they go wrong.
Focus on setting high performance standards and motivating staff to meet these standards.
Practice Finance and Contracts
A practical understanding of practice finances and contract requirements.
Bid Writing and Business Case Development
Ensure that those who write bids or proposals for new opportunities are equipped with the right tools to win.
GP Practices – Succession Planning
A look at how to succession plan in financial terms.
Assertiveness and Interpersonal Skills
Learn how to improve interpersonal skills and become assertive in the most difficult of situations.
Understanding the communication process and ensure that staff can communicate in the best way.
Dealing with Difficult People
Exploring the different levels of difficult people and how to address these situations and people
Ensuring that all staff know their roles and responsibilities when acting as a chaperone.
Customer Service – Best Practice
Focus on how to deliver the best customer service including how to deal with challenging behaviour from patients and language to be used.
Patient Experience – what is it?
Examining patient experience and how to measure this as party of the CQC requirements.
Medical Terminology for Non Clinical Staff
An understanding of medical terminology so that non clinical staff have a grasp of conversations in their working environment.
Prescribing for Non Clinical Staff
An overview for non-clinical staff on the prescribing process.
Managing Addicted Clients
Training on how to manage addicted clients, including alcohol,
prescription over the counter medicines (e.g. OAD) and Spice.